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Avaya Call Centre Solutions

Avaya call centres are well known to be best of breed and are in fact used by most rival phone system companies. Avaya call centres range from a small business contact centre to enterprise level call centres. Avaya call centres excel, delivering return on investment and the means with which to create outstanding customer service: without doubt and for good reason, Avaya is the world's leading call centre systems provider.

Telefonix Voice & Data already maintain the largest Avaya call centre on the IP Office platform and various transnational call centre operations with IP Office. Avaya IP Office call centre solutions cost 30% of Avaya Communication Manager call centre solutions, carry the same functionality and are a cost-effective option for all but the very largest companies, ie companies that need a call centre for 75 users or less.

With Telefonix Voice & Data, your call and contact centre project needs are supported by a flexible portfolio of services that support our Avaya call centre products along every phase of a project lifecycle. Our services are designed with flexibility and fine focus to meet your unique call centre requirements. The Telefonix approach to alignment, planning, and design will help you choose the right technology to drive value. During implementation, we ensure your solution is deployed properly. To support your solution ongoing, we use Avaya Diagnostics Tools, which proactively resolve system problems and deliver maximum uptime and optimum performance.

Telefonix Voice & Data offer the expertise and experience you need to meet your call centre goals:

• We help identify your requirements and business objectives for your call centre environment during an early discovery phase.
• Our consultants design and integrate a solution that reflects the desired caller and the agent experience you choose.
• We assist with the call centre installation, configuration, and testing of the hardware and software.
• You work with a single point of call at Telefonix Voice & Data, so that issue resolution is simplified, and you stay informed of project progress from start to finish.
• Our experts make sure your administrators, management staff, and end users are trained on how to use, support and manage your new technology.
• We deliver solution performance evaluation and training services to ensure that the call centre operates at peak performance.
• Our staff are all Avaya certified and hold certifications for other vendor products.

Call & Contact Centres For Small Enterprises

There are two levels to Avaya call & contact centre operations: IP Office-driven call centres - for small and medium businesses with call centres of less than 75 agents - and Communications Manager call centres - for enterprise level call centres. The features which characterise Avaya call centres include:

• Rich call centre and telephony software availability
• Integration with major CRM packages and Outlook
• Excellent Returns on Investment using 360° customer capture
• Modular - only pay for extra features if you need them
• Systems can be digital, analog and IP telephones

This Product

Free trial available
0% finance available
Leasing available
Demo available
Bundle available

Many SMBs grow organically and customer interaction is left unmanaged, entering the organisation through a variety of mediums and personnel. By implementing a call centre or small business contact centre, SMBs obtain the same 360° customer focus dedication as their enterprise counterparts. This collective handling of calls, letters, faxes, live chat, and emails at one location gives management an objective and quantifiable method for identifying, capturing and communicating customer or operational issues quickly an lead to enhancing your customer experience and thus increasing revenue.

Why Telefonix Voice & Data?

• Telefonix Voice and Data are a Gold Avaya business partner
• Telefonix Voice and Data are one of the test centres for new versions of Avaya telephone systems and we are able to influence what features go into the new versions. Therefore if your company needs particular features you should come to us
• A converged IT and telecoms company through which you'll obtain great value for money by combining your requirements into one, we also have the largest converged demonstration centre in the south of England
• Ongoing record of success with Avaya telephone systems as witnessed by these Avaya case studies:
  • "We were at our wits end with our phone and contact centre supplier experience and were concerned about the levels of customer service being offered to our customers. Luckily we found Telefonix, a converged voice and data solutions provider who matched us in hard work, creativity and knowledge." - go to Avaya case study
  • "We've been delighted with the technology recommendations that Telefonix have made to us. In particular, investment in Telefonix’ recommendation of the Avaya IP Office system continues to bear dividends, serving our factories, offices and mobile sales team to an equally high standard." - go to Avaya case study
  • "Our aggressive business plans require shrewd investment in a technology solution that will support the evolution of the business, and Telefonix demonstrated a rare understanding of not only the technology, but how to apply it to support a rapidly growing multi-site operation." - go to Avaya case study
  • "Investing in Avaya IP Office when our company was in need has proven to be a very smart business decision, coupled with the backup and support of Telefonix who are as creative in telephony as we are in ballooning." - go to Avaya case study
  • "By redesigning our account handling departments into four separate call groups, we immediately noticed a difference in the customer service that we were able to give to our clients. Since then we have gone from strength to strength, expanding our customer teams as much as 70% in one year, and with Telefonix maintaining the system for us, the system is completely hassle free." go to Avaya case study
• All our staff are Avaya-certified
• Incredibly competitive deals on offer because of our volume of sales. Compare your Avaya quote now
• Discounts on support, maintenance and subsequent item purchases