Call Recording

The NMS Adaptive call recorder solution is a small call recording box connected between the phone lines and your telephone system used to record phone calls. Telefonix Voice & Data supplies, fits and maintains any make of telephone system with this call recording solution. The NMS Adaptive call recorder connects to a USB port of a PC and all calls made and received on the lines are recorded and stored onto the hard disk of the PC.

• Analogue, ISDN Basic Rate and ISDN Primary Rate options
• Connects to the telephone lines and records all telephone calls
• Uses industry standard PC with USB or PCI options
• Can be used stand alone, or with other Adaptive modules
• Comprehensive search criteria makes it easy and quick to locate, listen to and export recorded calls

NMS Adaptive Call Recorder provides software that enables you to locate recordings and play them back. Call recordings can also be exported to .WAV format so that you can email them to your customers or save them onto MP3 players for use in training. Because the NMS Adaptive Call Recorder solution uses standard PCs to make and store the call recordings, no new PCs need to be purchased. By adding more disk space the PC can store more hours. As a rule of thumb, 100 hours of recordings requires about 1GB of hard disk space. Backup and archive of the recordings can be undertaken using standard PC DVD or tape drives - this become part of your standard computer backup routine. Calls can be recorded in various industry standard encryption standards. This provides both an extra level of security and protection for your business and satisfies legal requirements regarding evidence in court - only encrypted call recordings can be used in court.

NMS Adaptive Call Recorder versions

There are three versions of the NMS Adaptive Call Recorder software: Basic, Standard and Professional.

• NMS Adaptive Call Recorder Basic
  • In NMS Adaptive call recorder basic recordings can be played back for up to 90 days after the date of the recording. Beyond that date, the recordings still exist but there is an extra charge for playing them back.
• NMS Adaptive Call Recorder Standard
  • In NMS Adaptive call recorder standard, recordings can be played back from an indefinite date in the past. This is the same call recording solution but without the limitations of the basic version.
• NMS Adaptive Call Recorder Professional
  • In NMS Adaptive call recorder professional, call recordings are encrypted, making them suitable for use in legal cases.

NMS Call Recording Gallery

The NMS Call Recorder packages protect your company, customers and staff

In our experience, the NMS Call Recorder has the best search and locate facility of any call recorder

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