Avaya Phone Systems
Avaya Phone Systems
Avaya IP Office Phone System
Avaya IP 500 Phone System
Avaya IP 412 Office Phone System
Avaya IP Office IP 406 Phone System
Avaya IP Office SOE Phone System
Avaya One-X Telephone System
Avaya Multivantage Express System
Avaya Communications Manager
Avaya Lucent Argent
Avaya Lucent INDeX Offer
Avaya Lucent Definity
Mitel Phone Systems
Mitel Phone Systems
Mitel 3300 ICP
Nortel Phone Systems
Nortel Phone Systems
BT Meridian Phone Systems
Norstar Phone Systems
BCM Phone Systems
July Offers
Nortel Phone Systems - 40% off RRP when migrating to IP500. Rebranded by BT, also known as BT Meridian, BT BCM & BT Norstar phone systems.
Siemens Phone Systems - 40% off RRP when migrating to IP500. Applies to HiPath 500, HiPath 2000, HiPath OpenOffice, HiPath 3300 & HiPath 3500.
Lucent InDEX Phone Systems - 35% off RRP when migrating to IP500. Also known as Avaya InDEX system.
IP Office Phone Systems - 30% off RRP when upgrading to IP500. Applies to IP400, IP403, IP406 & IP 412 systems.
Avaya Call Centres
Avaya call centres are best of breed. Avaya call centres range from a small business contact centre to enterprise level call centres. Avaya call centres excel, delivering return on investment and the means with which to create outstanding customer service. Avaya is the world's leading call centre systems provider.
There are two levels to Avaya call centre operations: IP Office-driven call centres - for small and medium businesses with call centres of less than 75 agents - and Communications Manager call centres - for enterprise level call centres. The features which characterise Avaya call centres include:
- Rich call centre and telephony software availability
- Integration with major CRM packages and Outlook
- Excellent Returns on Investment using 360° customer capture
- Modular - only pay for extra features if you need them
- Systems can be digital, analog and IP telephones
Telefonix already maintain the largest Avaya call centre on the IP Office platform and various transnational call centre operations with IP Office. Our particular emphasis is on Avaya IP Office systems, which we find is a very cost-effective option for companies who need an Avaya call centre for 75 users or less.
With Telefonix, your call and contact centre project needs are supported by a flexible portfolio of services that support our Avaya call centre products along every phase of a project lifecycle. Our services are designed with flexibility and fine focus to meet your unique call centre requirements. The Telefonix approach to alignment, planning, and design will help you choose the right technology to drive value. During implementation, we ensure your solution is deployed properly. To support your solution ongoing, we use Avaya Diagnostics Tools, which proactively resolve system problems and deliver maximum uptime and optimum performance.
Telefonix offer the expertise and experience you need to meet your call centre goals:
- We help identify your requirements and business objectives for your call centre environment during an early discovery phase.
- Our call centre consultants design and integrate a solution that reflects the desired caller and the agent experience you choose.
- We assist with the call centre installation, configuration, and testing of the hardware and software.
- You work with a single point of call at Telefonix, so that issue resolution is simplified, and you stay informed of project progress from start to finish.
- Our experts make sure your administrators, management staff, and end users are trained on how to use, support and manage your new technology.
- We deliver solution performance evaluation and training services to ensure that the call centre operates at peak performance.
- Our staff are Avaya certified and many hold certifications for other vendor products.
SMB Call Centre Benefits
Many SMBs grow organically and customer interaction is left unmanaged, entering the organisation through a variety of mediums and personnel. By implementing a call centre or small business contact centre, SMBs obtain the same 360° customer focus dedication as their enterprise counterparts. This collective handling of calls, letters, faxes, live chat, and emails at one location gives management an objective and quantifiable method for identifying, capturing and communicating customer or operational issues quickly an lead to enhancing your customer experience and thus increasing revenue.
IP Office Call Centres - SMB
IP Office Compact Business Centre
IP Office Compact Business Center is an entry-level Avaya call centre software for small customer facing departments, typically handling anywhere from 2 to 15 agents.
IP Office Compact Call Centre
IP Office Compact Contact Center is a modular Avaya call centre package catering for call centre sizes from 2 to 75 agents. It handles much of the functionality of both a call centre and a contact centre.
IP Office Call Centre Software
External software that works in IP Office call centres includes the following, all from Avaya's devconnect programme:
Avaya Contact Centre Express - Midmarket
Avaya Contact Center Express (CCE) is a solution that addresses midsize market multi-channel call centre needs.
Avaya Call Centre - Enterprise
Call Center is the enterprise-level software operating on both the Avaya MultiVantage Express and Avaya Communications Manager platforms. It is the "best of breed" Avaya call centre package used by the largest corporations in the world, with every call centre feature imaginable.
Downloads: Avaya Call Centre (pdf)
Phone System Query
Home >> Dealers of: Phone Systems | Avaya Call Centres | Avaya IP 500 | Mitel Phone Systems | Avaya Phone Systems
