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• Case Studies

Telephone System Addons

WiFi & IP DECT	On-Hold Music	Entryphones	CRM Integration
Tim Plus Call Logging	Tim Pro Call Logging	NMS Call Recording	Tim Call Recording
NMS Desktop SMS	NMS Web Assist	Predictive Dialers	Progressive Dialers

As companies grow, their communication needs move beyond solely requiring a line and phone. Telefonix Voice and Data install, integrate and maintain a full set of telephony addons.

• WiFi & IP DECT - for office, factory & retail premises in which telephone contacts/users require freedom of movement
• On-Hold Music or Messaging - a cost effective way to retain customer calls and promote your products
• Entryphones - peace of mind and lower insurance premiums for the business owner
• CRM Integration - All our phone systems integrate with CRMs, from Microsoft to Sage to SAP and Maximiser to Salesforce. With integration, your staff will have popups when speaking to customers, with their latest mails etc. Essential for any company that takers their customer service seriously
• TIM Plus Call Logging - specifically caters for mid-range SMEs wanting a single, unified management interface for logging calls from more than one telephone system
• TIM Professional Call Logging - deservedly the market-leading call logging system in the UK, a call logger without limits at a fraction of the price of competitors
• NMS Adaptive Call Recording - a small call recording box connected between the phone lines and your telephone system
• TIM Call Recording - stereo call recording so that you can hear both parties independantly
• NMS Adaptive SMS - easy to use PC-based SMS broadcast package, a great way of keeping in touch with fieldbased staff or for such things as schools to give updates to parents
• NMS Adaptive SMS - designed to help your company do more business over the web by integrating callbacks, chats, page pushing (guiding web visitors to specific pages) and analytics
• Predictive Dialers - finds contacts who do answer the phone, so your people spend more time talking and less time listening to ring tone
• Progressive Dialers - retrieves the next call in the campaign and dials it for operators, using the telephone on their desk

Telefonix Voice & Data Recommends:

Each company has different needs - rather than making any blanket recommendation, book one of our consultants to pop over to see you to go through the way that your company works, and what these addons will do for you.