Avaya Compact Business Centre

Avaya's Compact Business Centre is the entry-level IP Office management tool for small customer facing departments, typically handling anywhere from 2 to 15 agents. Compact Business Centre provides graphs on real-time and historical information (up to 31 days) for up to three call groups. It provides information on key performance indicators of the business - lost calls, trunks free, agents free and queuing time. A simple entry-level reporting tool, our experience is that an investment in Compact Business Centre quickly repays itself with:

• Lower TCO - Provides contact centre measurements produced in an easily understandable format enabling staff efficiency measurement.
• Easy Transferred Data - Data is output to a CSV file format that can be used and manipulated by Microsoft Excel. Users can therefore export it to other reporting applications, to easily facilitate management reports etc
• Ease of Use - Compact Business Centre's real-time charts are presented in an easily understandable graphical format, all information is contained in one single view, perfect for the small business.

Avaya IP Office Compact Business Centre shows a maximum of 4 real time graphs, in any of 6 different graph types e.g. bar, pie, etc. These real time graphs display statistics for either the entire system or any three departments/hunt groups.

Compact Business Centre is an great entry-level addition to Avaya IP Office phone systems and our reccomendation is that if your business does not measure its telecoms efficiency in any way, adding this base package will give you 80% of efficiency information for only 20% of the price. If you would like to talk to someone about adding Compact Business Centre to your IP Office system contact us directly on 01252 333 888.

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Compact Business Centre - Gallery

The IP Office Compact Business Centre application allows the user to create a maximum of 4 real time graphs, in any of 6 different graph types e.g. bar, pie, etc

One of the options is trunk utilization graphing, revealing capacity issues in business operations

The ability to set alarms and have email notifications are powerful aspects of Compact Business Centre

Compact Business Centre also allows reporting on individual employees

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