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IP Office: Soft Console

This is a quick start guide on IP Office Soft Console

When using soft console to transfer calls, you need to create personal speed dials. When changes to the users on the system occur, for instance John on extension 201 switches with Tod on extension 202, these buttons will need to be edited.

In the box on the bottom left corner right click a blank space and select 'new'. From here, you will need to fill out the user's name and select their extension from the drop down list.

Keep in mind that the drop down list is live information from the phone system. If these extension changes have not been made in the management software, the information that you receive will not be up to date.

Telefonix Tech Tips: a new technical tip from our technical support desk every week, published on Tuesdays through the web, through Twitter and through our dedicated LinkedIn IP Office group.

About Avaya IP Office: Avaya IP Office is the world's most popular small business phone system designed to meet the needs of home offices, standalone businesses, and networked branch and head offices. Built from the ground up specifically for small and medium-size businesses, IP Office delivers the communications capabilities big businesses are used to with the elegant simplicity and ease of use small businesses consider a must have. This best-of-both-worlds small business phone system helps growing enterprises differentiate themselves from competitors through enhanced employee productivity, lower costs, and improved customer service.