Avaya IP500 Phone System

The Avaya IP 500 telephone system is base unit of the Avaya IP Office family, and is our most popular Avaya system. A phone system specifically designed for small business, the beauty of the Avaya IP 500 is that when the business is small, the IP 500 is a very affordable small office telephone system, but when the business grows, additional licences can be purchased to enable more features. This makes the IP500 base cost lower than other telephone systems, which is why it is our small business telephone system of choice.

• Special offers available -
  • 6 User Phone System
  • 10 User Phone System
  • 25 User Phone System
  • 50 User Phone System
  • 100 User Phone System
  • 200 User Phone System

  As of start 2012, Avaya IP Office comes in four editions: IP Office Basic Edition, IP Office Essential Edition, IP Office Preferred Edition and IP Office Advanced Edition.

  IP Office Basic Edition

  IP Office Basic Edition is the lowest level package for Avaya's IP Office system, incorporating voice messaging and basic auto attendant.

  • Voicemail box for all employees on the system; voicemail notifications on email
  • Limited automated attendants can be programmed for basic routing of incoming calls
  • Basic Edition only works with Analog and digital handsets and only scales to 100 users

  IP Office Essential Edition

  IP Office Essential Edition is the entry level IP package for Avaya's IP Office system, incorporating voice messaging, basic auto attendant and mobility features for all users

  • Voicemail box for all employees on the system; ability to send voicemail to email
  • Automated attendants can be programmed for basic routing of incoming calls
  • Dial By Name - Using your internal directory, callers can easily search the person they wish to connect with via touch tone

  IP Office Preferred Edition

  IP Office Preferred Edition is our most commonly requested package, adding conferencing, call routing, call recording & flexible programming.

  • Sophisticated advanced Voicemail Pro
  • Secure Meet Me Conferencing: Users can host their own conference calls with personal pin codes, up to 128 parties in total.
  • Automated call routing - Multiple and multi-level as well as conditional routing to ensure that the right person gets the call.
  • Call recording to a voicemail box - Automatic and on demand ability to record incoming or outgoing calls that you pre-set based on need for a specific frequency or that you enable instantly with the push of a button.
  • Flexible programming via a graphical user interface - makes customizable call routing changes to your business easy and quick to implement.

  IP Office Advanced Edition

  With IP Office Advanced Edition, calls received outside of business hours (and even during business hours) are completely streamlined. Allow customers to access information, check status of orders, and more using integrated voice response services. Enable customers to request information, customers (and employees) to complete surveys providing valuable insight to their experience and satisfaction without tying up your staff. Callers will be asked a customized question and given time to respond prior to the next question being asked. Responses can be audio and touch-tone. This form filler capability ensures that all required information is gathered in a logical and clear manner. Retrieval of responses is as simple as listening to a voicemail message.

  With IP Office Advanced Edition you can balance work load of employees by distributing calls among staff members. Measure staff productivity of call handling and identify areas where change is needed. Customer conversations can be recorded and played back at a later time through an interface that allows you to search quickly for the desired call. Know where to provide coaching to staff members to improve customer service. IP Office Advanced Edition allows you to utilize your employee’s time and talent wisely; empowering you to personalize service to customers as they prefer.

  Avaya IP Office Phone System Overview

  Each Avaya IP Office IP 500 phone system base unit supports 8 expansion modules providing a combination of up to 384 analog, digital, and IP telephones, with capacity for 16 analogue trunks or 8 digital trunks. Optionally, SIP trunks are also supported. Additional analog trunks can be achieved by using expansion modules. Optional support for up to 128 voice compression channels is available. Extra telephony software is easily added which includes:

  • WiFi & IP DECT - for office, factory & retail premises in which telephone contacts/users require freedom of movement
  • On-Hold Music or Messaging - a cost effective way to retain customer calls and promote your products
  • Entryphones - peace of mind and lower insurance premiums for the business owner
  • CRM Integration - All our phone systems integrate with CRMs, from Microsoft to Sage to SAP and Maximiser to Salesforce. With integration, your staff will have popups when speaking to customers, with their latest mails etc. Essential for any company that takers their customer service seriously
  • TIM Plus Call Logging - specifically caters for mid-range SMEs wanting a single, unified management interface for logging calls from more than one telephone system
  • TIM Professional Call Logging - deservedly the market-leading call logging system in the UK, a call logger without limits at a fraction of the price of competitors
  • NMS Adaptive Call Recording - a small call recording box connected between the phone lines and your telephone system
  • TIM Call Recording - stereo call recording so that you can hear both parties independantly
  • NMS Adaptive SMS - easy to use PC-based SMS broadcast package, a great way of keeping in touch with fieldbased staff or for such things as schools to give updates to parents
  • NMS Adaptive SMS - designed to help your company do more business over the web by integrating callbacks, chats, page pushing (guiding web visitors to specific pages) and analytics
  • Predictive Dialers - finds contacts who do answer the phone, so your people spend more time talking and less time listening to ring tone
  • Progressive Dialers - retrieves the next call in the campaign and dials it for operators, using the telephone on their desk

  Avaya IP 500 - Related Pages

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  Enabling workforce mobility
  Click image for a close-up view

  Avaya IP 500 Gallery

  

  Avaya IP500 Phone System Standard Edition scales up to 32 users and the professional edition up to 272.

  

  Avaya IP Office Crowned ‘Best Buy’ in What to Buy for Business 2009 Telephone System Awards

  

  System includes free voicemail, handling up to four simultaneous calls

  

  Free 64 party conference calling, eliminating the need to pay for expensive conference calls through BT or other suppliers

  

  If integrated with a CRM such as ACT! or SAP, the system pops up a screen on your computer to enable you to identify callers and record customer contacts

  
  

  

  The Avaya IP500 system comes with a range of handset & wireless options, suitable for office, medical, hospitality, retail & factory environments

  

  Avaya Phone Manager Lite is also included for free, an application on your PC that makes managing your telephony more efficient

  

  With its point and click wizard interface, the ease of administration makes IP Office IP 500 a favourite of IT admins

  

  The standard 5420 handset, showing the easy-access buttonset for voicemail, transfer etc

  

  IP500 is compatible with a wide variety of call logging and call recording packages, all of which satisfy the legal requirements for encryption and privacy
  
  

  Avaya IP500 Reviews

  What to Buy for Business 2009

  Avaya IP Office Crowned "Best Buy" in What to Buy for Business 2009 Telephone System Awards. SMB solution awarded gold star on basis of quality, feature abundance, ease of use, and value for money

  PCMag

  ... very impressed by the rich array of features in the Avaya IP Office solution. In terms of complexity and price, the Avaya system is also a good fit for growing companies that want one of the most advanced systems out there.

  
  
  ZDNet

  ... We were impressed with Avaya's IP Office -- It is completely modular, the pricing is on the ball (cheaper than ShoreTel's ShoreGear-120) and it scales extremely well. This system is perfect for any small business looking for enterprise-grade functionality without having to fork out big business dollars.

  Miercom

  Avaya IP Office not only delivers the most features, such as powerful integrated messaging and conferencing that enhance productivity and mobility, but it leads the market when it comes to offering the best variety of phones, including wireless and pc-based phone capabilities

  
  

  Avaya IP500 Case Studies

  Telefonix Voice & Data's work as a leader with Avaya IP Office phone systems has been recognised in a series of case studies that have been published by Avaya:

  Blaze Neon - Avaya IP Office, IP DECT & Voicemail Pro
  	"We've been delighted with the technology recommendations that Telefonix have made to us. In particular, investment in Telefonix’ recommendation of the Avaya IP Office system continues to bear dividends, serving our factories, offices and mobile sales team to an equally high standard."
  Everydayloans - Avaya IP Office, Citrix services, network design & datacentre management
  	"Our aggressive business plans require shrewd investment in a technology solution that will support the evolution of the business, and Telefonix demonstrated a rare understanding of not only the technology, but how to apply it to support a rapidly growing multi-site operation."
  Skypower - Avaya IP Office, Avaya Compact Contact Centre & Voicemail Pro
  	"Investing in Avaya IP Office when our company was in need has proven to be a very smart business decision, coupled with the backup and support of Telefonix who are as creative in telephony as we are in ballooning."
  The Pen Warehouse - Avaya IP Office, On Hold Messaging, Call Recording & Voicemail Pro
  	"By redesigning our account handling departments into four separate call groups, we immediately noticed a difference in the customer service that we were able to give to our clients. Since then we have gone from strength to strength, expanding our customer teams as much as 70% in one year, and with Telefonix maintaining the system for us, the system is completely hassle free."
  Travel Republic - Avaya IP Office, Avaya Compact Contact Centre, Mobile Twinning & Voicemail Pro
  	"We were at our wits end with our phone and contact centre supplier experience and were concerned about the levels of customer service being offered to our customers. Luckily we found Telefonix, a converged voice and data solutions provider who matched us in hard work, creativity and knowledge."

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