Telephone Systems - Telefonix Voice & Data

Phone System Addons

Tim Talk Call Recording

This Product Free trial available
Leasing available
Demo available
Bundle available

Tim Talk Call Recording combines an award-winning call logging platform with a cutting-edge hardware device - the Magic Box - that passively intercepts your phone lines, monitoring and recording all calls to and from your organisation. By integrating the Magic Box technology directly into the Tim Plus call logging products, the end result - TIM Talk - is an unprecedented ability to listen to the actual audio of any phone call in any standard call logging report! Using the standard web browser interface of the call logger, limited by web logins, users can only access information and recordings related to their own part of the business.

Stereo recording

After finding the recording of an alleged dispute, if all you can hear is two irate people shouting over the top each other, then you need stereo recording! It stores each side of the call separately so you can silence one side at a time - effectively allowing each side to say their piece without interruption!

Easy retrieval of calls by user

As any serious user of call recording will testify, the ability to find calls using the individual user as a search term, rather than being limited by just the usual details of a call - such as dialled number and the approximate time it happened - is one of the most powerful features a call recording system can offer.

Passive and Active recording

The magic boxes that we can add to any system offer passive as well as active recording, giving the peace of mind of a high-impedance wire tap that will not interrupt your phone lines in the event of a hardware failure.

Track the call in its entirety

If a call under scrutiny is transferred on to someone else, it’s easy to follow it... simply click on the 'View related recordings' link to continue to listen to the next part.

View a call audit

Authorised users have the ability to view who has already listened to a call, and when.

Add notes

As well as listening to calls, TimTalk allows you to add quick notes to it, either to summarise the call or to remind yourself of a certain part of it. Now, after adding a note, whenever you see the call, it’ll stand out from the rest, having a small yellow posted note icon next to it. Tim Talk Plus logs up to 100 users across as many as five PBXs, right out of the box.

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