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IP Office Contactstore extends the standard Call Recording facilities provided with IP Office and Voicemail Pro. IP Office Contactstore stores and catalogs recordings so that they are easily accessible for later retrieval. Any recordings that you instruct Voicemail Pro to send to the Voice Recording Library are placed in a database. To allow you to search for calls easily, the details of the recordings are stored within a MSDE database. It contains one record for each call recorded and additional records for each party on the call and the owner of the call. The information that is held for any recording is:
Recordings within Avaya IP Office Contact Store are stored as .WAV files. IP Office Contactstore uses the G.726 16kbps ADPCM compression standard, which provides the best compromise between storage capacity and CPU loading. IP Office Contactstore is designed to perform compression as a background task, which does not impact the systems ability to record, search or play other calls. It takes approximately 1 minute to compress a two hour recording. The compressed recordings are stored as 16kbps G.726 format, storage requirements are therefore 8MBs per hour of recording. The IP Office Contact Store suite can be installed onto the same server as Voicemail Pro but must be loaded onto a separate partition. Alternatively, IP Office Contactstore can be installed on a separate drive within the same server or on a separate server.
IP Office Contact Store stores recorded calls with certain security in place. Access to recordings is strictly controlled according to the security constraints configured within the System Administration pages. Each recording has an owner; the call owner is the number of the extension that recorded the call. You can specify to which extensions each user has replay rights; the user can search for and replay all calls owned by those stations. Typically an individual may be given rights to replay calls owned by their extension number while managers may have rights to the extension numbers of all of their staff. Any hard disk has limited storage capabilities. Once the available hard disk space is used, older recordings will be deleted, overwritten by newer recordings. To keep copies of recordings or to protect the recordings in the event of failure/theft/destruction of the hard disk on the recorder or to provide longer-term archive and replay capability, you can use a DVD +RW drive within the IP Office Contactstore server.
The system will automatically generate alarms showing system warnings. Alarms are logged to IP Office Contact Store's database and held for a month before being purged. The administrator can define specific Email addresses for alarms to be automatically forwarded to. The email recipient could be a local system administrator, a manned help-desk and/or suppliers' support desks if you have a support agreement that includes this facility. The system sends an email message each time an alarm occurs or is cleared. It also sends an email once per day as a "heartbeat" to let you know it is still operating. Failure to receive the daily heartbeat message should be investigated; it could indicate that the server has failed.
Telefonix Voice & Data,
Unit 1 Bourne Mill Business Park
Guildford Road, Farnham
Surrey, GU99PS, England
Tel: +44 01252 333 888
Company Reg: 04351046