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News

Customer Service and Engagement: Five Key Trends Customer service is a critical function in any business today. While years ago, many business viewed service as an add-on expense and far less important than sales, that has changed. But what's less recognized is that delivering great customer service is something of a moving target. There's no guarantee that what worked yesterday is going to be effective today. Customer service strategies need to constantly adapt to a wide range of factors... March 2011
Avaya One-X Agent Upgrade Avaya has announced a new version of its powerful desktop application suite designed for customer service associates. The new application, Avaya one-X® Agent, features significant enhancements - including a streamlined user interface, embedded video and improved deployment options - that can improve the productivity and cost-efficiencies of today’s increasingly virtual customer service operations, and enable associates to work more flexibly... 2010
Avaya to buy Nortel Avaya today announced that it has signed agreements to purchase Nortel’s enterprise solutions business for US$475 million. Avaya believes the agreements are a significant step in strengthening its leadership in business communications and positioning the company to effectively deliver industry leading enterprise communications solutions to customers around the globe... 2010
Avaya IP Office 5 - Essential Features Avaya IP Office Version 5 is almost here - due to be released in August! We've been beta-testing IP Office Version 5 since q3 last year, and we're delighted with some of the features. Here are the highlights... 2009
Avaya given Strong Positive rating in new MarketScope report Avaya has received the highest rating - a "Strong Positive" - in Gartner’s recent "MarketScope for Interactive Voice Response (IVR) Systems and Enterprise Voice Portals, 2009" The report evaluated leading vendors’ voice response systems and applications, and rated vendors according to a number of criteria... 2009
Mitel Series X released for Mitel 3300 Mitel® unveils the next step in its comprehensive strategy, Mitel Series X, the evolution of Mitel Communications Director software with embedded Mitel Dynamic Extension. This solution is the first in a continuum of software delivering unprecedented flexibility and cost savings for businesses... 2009
Avaya Unified Communications Solution Receives International Security Certification Avaya has received the highest rating - a "Strong Positive" - in Gartner’s recent "MarketScope for Interactive Voice Response (IVR) Systems and Enterprise Voice Portals, 2009" The report evaluated leading vendors’ voice response systems and applications, and rated vendors according to a number of criteria... 2009
Avaya 0% Finance Avaya is to offer a 0% finance deal that will enable customers and their channel partners to pay for equipment and services over two years with no interest and no upfront charges. The offer is targeted at customers who decide to purchase a new Avaya SMB solution that includes their IP Office 500 with VoiceMail Pro. Avaya IP Office is the company’s flagship solution for SMBs. It is an intelligent communications solution designed to specifically meet the needs of home offices, standalone businesses, and networked branch and head offices for small and midsize businesses.... 2007

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Address

Telefonix Voice & Data,
437 London Road, Camberley
Surrey, GU153HZ, England
Tel: +44 01252 333 888
Company Reg: 04351046