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Telefonix Voice & Data Becomes First Zeacom IP Office Partner In The UK

Telefonix Voice & Data, the fast-growing SME phone systems solutions provider based in Surrey, today announced that it has become the first full Zeacom IP Office partner in the UK.

As Zeacom's first IP Office partner in the United Kingdom, Telefonix Voice & Data brings its clients a high degree of technical proficiency, a 12 year understanding of the IP Office platform, renowned professionalism, and unparalleled regional and vertical knowledge. Their clients, including Honda, Rightmove, O'Reilly and one of the UK's largest loan companies, span across the SME market-space, with a particular specialty in finance, insurance and service providers.

"Our commitment to providing our customers the best solutions using the best technology has confirmed our belief of just how strong the demand for state of the art contact centre software has become on the IP Office platform. This is why we are so excited about becoming a Zeacom partner," said Mike Kirby, Managing Director at Telefonix Voice & Data. "With Zeacom and Avaya partnerships, we believe that our solutions are the most complete contact centre package in the SME telephony space. As one of Zeacom's exclusive partners, Telefonix Voice & Data continues to ensure that its client needs are supported by the best possible extra layer of end-to-end service, from sales to delivery, training, and support."

Having analysed the many SME contact centre offerings available, Telefonix Voice & Data felt that the Zeacom contact centre suite offered companies the most comprehensive single point solution, needing only a single CTI server platform to provide comprehensive functionality. This allows companies to their total cost of ownership knowing they have less software to update and hardware to maintain.

Zeacom's attractions go beyond that though, from a familiar Microsoft look and feel to a presence capability for all employees, allowing managers to monitor team activity and enhance employee performance. Users benefit by easily managing all their communications from their desktop, and as the company's needs evolve, the consistent operation across the product means that little training is required. The Zeacom/IP Office combination provides enterprise-level metrics through fine granularity reporting tools providing unrivalled company business visibility.

Playing to Telefonix Voice & Data's strength as a complete bespoke solutions provider, Zeacom's software is easily customized for individual company requirements and can be coupled to a wide range of 3rd party interfaces to boost customer service and productivity. The high end functionality specially designed for SME companies is modular and scalable; growing with a business.

About Telefonix Voice & Data: Telefonix Voice & Data is a national leader in converged system solutions for small and medium enterprises across the United Kingdom. The company provides unified communications, contact centres, data solutions and related services directly to leading businesses and small and medium companies of all sizes, which depend on Telefonix Voice & Data for state-of-the-art technology solutions that improve efficiency, collaboration, customer service and competitiveness.

About Zeacom: Zeacom is a leading provider of Unified Communications solutions for organisations with up to 2500 desktops and contact centres with between five and 500 agents. More than 2800 small and medium-sized organisations across 25 countries use Zeacom's business communications software to improve communication, collaboration and productivity. Zeacom's heritage in delivering state of the art, award-winning contact centre solutions has given the company a strong global presence and enabled it to rapidly transform into a successful high-growth UC business in recent years. ZCC partners with Microsoft, Cisco, Avaya and NEC and also integrates other market leading application providers.

About Avaya IP Office: Avaya IP Office is the world's most popular small business phone system designed to meet the needs of home offices, standalone businesses, and networked branch and head offices. Built from the ground up specifically for small and medium-size businesses, IP Office delivers the communications capabilities big businesses are used to with the elegant simplicity and ease of use small businesses consider a must have. This best-of-both-worlds small business phone system helps growing enterprises differentiate themselves from competitors through enhanced employee productivity, lower costs, and improved customer service.