Progressive Dialers

Progressive Diallers increase the productivity of people who make outbound telephone calls. It also provides comprehensive management reporting, so that calling work can be better managed. By automating the process of dialling calls, users spend less time managing their call lists and more time talking to customers. With automation also comes reporting and with reporting comes management control.

With the Adaptive Progressive Dialler, campaigns can be set up in minutes using a very easy-to-use campaign editor. The Adaptive Campaign Editor makes it simple to import call lists and set call outcome codes and dialling parameters. If combined with Adaptive CTI, you can also assign screen-pops, to activate as each outbound call is dialled. (See the section on Adaptive CTI for more information about screen-pops.)

When a user becomes available, the Adaptive Progressive Dialler retrieves the next call in the campaign and dials it for them, using the telephone on their desk. The computer shows the user a campaign call dialog, giving information about the call and the recipient. At any time during the call, the user can select a call outcome code. The user can also choose to reschedule the call for another time and date. When the call has finished, the Adaptive Progressive Dialler gives the user time to do any post-call work (or wrap-up) before making the next call.

If the user wants to take a break, they can use a simple make this my last call feature and the Adaptive Progressive Dialler will mark them as unavailable until they are ready for more work. The Adaptive Progressive Dialler records the time a user spends unavailable, so that you can easily create a report showing how much time users spent unavailable and how much talking to customers.

• Ability to manually import call data from CSV files or automatically import data from ODBC and SQL compliant databases
• Support for multi-number dialling
• Support for multiple simultaneous campaigns and queues
• Blend inbound and outbound calls
• Comprehensive management reporting

Progressive Dialers Gallery

The Adaptive Progressive Dialler makes telemarketing work faster and more accurate, producing more productivity. Using a progressive dialler can double the number of calls made per user per day

At any time, you can see how much work has been done, how much is waiting to be done, how many calls each user has completed and how successful their calls were, ideal for managing a successful outbound dialling team

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