Tim Plus Call Logging

Tim Plus call logger specifically caters for small companies that want a single, unified management interface for logging calls from more than location. Tim Plus call logger sits between the entry-level, single-site Tim Professional product, and the Tim Enterprise product, which provides comprehensive management information for larger organisations whose telecommunications infrastructures employ large-scale, interconnected voice networks.

The simple user interface of Tim Plus shields the user from its powerful call processing engine and its features. Tim Plus runs as a Windows Service and all of its functions, configuration, and call reports are accessible through all standard web browsers. Out of the box, Tim Plus standard configuration allows logging up to five PBXs, with an initial capacity of up to 100 users which can be spread in any configuration.

• Log up to five sites with a single license
• Mix phone systems of various models
• Call search facility
• Unlimited call alarms and reports
• Integrated sero configuration web server
• Unlimited wallboards
• Unlimited leaderboards
• Unlimited web user logins
• Dynamic drillable web reports
• Integrated call recording option

To upgrade, users can purchase additional capacity in blocks of 100 users. user is conceptual - a user of communications services in your business - not just a physical device such as a telephone or fax machine. Thus, if an employee (a user) has more than one device, such as a desk phone, a mobile phone, and even a separate DECT phone, then that counts as one user, not three. Tim Plus Call Logger can also take mobile billing feeds from your provider, and reporting on these is straightforward.

Tim Plus Reports

The Tim call logging package produces a number of highly flexible reports. All of them are available on-demand at the PC running Tim, or through a standard web browser anywhere on your network. They can also be sent to a printer or to multiple e-mail addresses on a scheduled basis, every hour, day, week, month or quarter. Each report is generated in standard HTML and Tim uses template HTML files for its headers and footers, meaning that every single report can be completely customised to include your company logo, personalised contact information - indeed, anything written in HTML.

Tim Plus Call Logging Gallery

The Tim Professional Billing Report is used when you need to produce a telephone bill for a client or group of clients, for example between your company's departments.

The Tim Professional Organisation Drill-Down is a fully-clickable report which begins with a complete summary of all departmental activity with totals.

The Tim Professional Trunks Busy Report breaks down each business day into half-hour periods, showing the maximum and average number of concurrent phones in use during any particular half-hour.

The Tim Professional Call Geography Report shows vivid pie charts and a detailed table with complete information about where you make your calls to, out of local, national, international, mobile, etc.

The Tim Professional Top Calls Report quickly identifies your top calls in terms of cost or duration - great for uncovering abuse or for identifying expensive types of calls, for example calls to directory enquiry services, mobile phones, premium rate numbers etc.

Tim Professional's Incoming Call Analysis breaks down your working day into half-hour segments and reveals important information about your incoming calls.

Tim Professional's Target Response Report allows you to quickly assess how well a group of extensions (or your whole organisation) is answering incoming calls within a pre-determined target.

Tim Plus Vs. Tim Professional

TIM Professional does not have the same reports available as on Tim Plus. Neither does it have the interactive graphs, clickable headers, display boards or the call recording option. Also TIM Professional doesn't run as a service, whereas Tim Plus does.

Tim Plus Compatibility

Tim Plus is compatible with any make or brand of phone system. Regardless of your PBX make, model or age, call Telefonix on 01252 333888 for a free trial to to add this superb call logger to your telephone system.

Next Steps:

Telefonix ...SMB to PLC!

For the small business, value solutions for multitasking employees.

Cloud Telephony ADSL2+ ISDN30

For the medium sized company, solutions to help you grow

50 User Avaya System Avaya Video Conferencing SIP trunks

For the enterprise, best of breed solutions to forge ahead of the competition.

Avaya Server Edition VMWare Virtualisation Managed Datacentres