Tim Professional Call Logging

Tim Professional is deservedly the market-leading call logging system in the UK. With absolutely no limits to the number of lines or extensions you can log, no other call logger matches it for price and features. the Tim Professional Call Logger is a Windows-based application using data output from your telephone system (PBX), checks it, costs it and stores it automatically. From this, not only can Tim Professional Call Logger produces a range of reports with graphs, charts and tables, custom-defined if required. Vitally, all of Tim Professional Call Logger's functions can in fact be performed from anywhere in the world using a standard web browser - no client software is required. On top if this, Tim Professional Call Logger produces live, wallboard-type call-handling statistics, at only a fraction of the price of other phone call logging software.

The Tim Professional Call Logger gives IT managers all the information they need to control their telecoms budget. In our experience, simply having the system in place will itself reduce general telephone abuse, allowing significant savings. On top of that Tim Professional can give department managers access to their own information - from their own desktop using a standard web browser. The software allows admin to setup any number of users, restricting access to specific departments if required. Tim also monitors your phone line usage. Do you have enough lines? Or too many? Tim scrutinises your telephone traffic and can readily suggest line optimisation.

The Tim Professional Call Logger identifies when and where your calls are being lost. Lost calls mean lost business, and customer dissatisfaction, which in today's climate, can be the difference between profitability or laying off staff.

Tim retrieves information in seconds. It works around a lightning-fast and incredibly flexible costing algorithm allowing stats to be produced within seconds of a call being made. Tim Professional, and its big brother Tim Enterprise, is used by multi-national corporate companies and NHS hospitals, who generally process thousands of calls per hour. In these situations, the software easily handles the flow of incoming data, whilst churning out reports over the web, or locally, in seconds, to multiple users.

Tim Professional Reports

Tim produces an outstanding set of reports which can be viewed in two ways... locally at the PC using its simple Windows Explorer-style interface, and also remotely using any standard web browser, so now you can produce reports, edit your organisation's directory, or see live wallboard-type statistics from anywhere on your network.

Tim Professional Call Logging Gallery

The Tim Professional Billing Report is used when you need to produce a telephone bill for a client or group of clients, for example between your company's departments.

The Tim Professional Organisation Drill-Down is a fully-clickable report which begins with a complete summary of all departmental activity with totals.

The Tim Professional Trunks Busy Report breaks down each business day into half-hour periods, showing the maximum and average number of concurrent phones in use during any particular half-hour.

The Tim Professional Call Geography Report shows vivid pie charts and a detailed table with complete information about where you make your calls to, out of local, national, international, mobile, etc.

The Tim Professional Top Calls Report quickly identifies your top calls in terms of cost or duration - great for uncovering abuse or for identifying expensive types of calls, for example calls to directory enquiry services, mobile phones, premium rate numbers etc.

Tim Professional's Incoming Call Analysis breaks down your working day into half-hour segments and reveals important information about your incoming calls.

Tim Professional's Target Response Report allows you to quickly assess how well a group of extensions (or your whole organisation) is answering incoming calls within a pre-determined target.

Tim Professional Vs. Tim Plus

Tim Professional is the same as Tim Plus with the difference being the lack of multi-site abilities. Tim Professional uses the same reports as Tim Plus.

Tim Professional Compatibility

Tim Professional is compatible with any make or brand of phone system. Regardless of your PBX make, model or age, call Telefonix on 01252 333888 for a free trial to to add this superb call logger to your telephone system.

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