NMS Web Assist

Web Assist is designed to help your company do more business over the web. Many companies have a web presence that attracts lots of visitors. Adaptive Web Assist helps you to turn visitors into customers. Using Adaptive Web Assist, you can offer web visitors two forms of assistance. Your site can display a Call me button that enables the visitor to request a telephone call-back, either immediately or scheduled for a future time and date. You can also offer your visitors the opportunity to talk to your users using interactive web chat.

• Enables visitors to your website to request a web call-back or one-to-one web chat
• Automatically present web call-back and chat requests to the next available user
• Comprehensive management reporting and database of all web call-backs and web chat transcripts
• Seamless from the visitor’s point of view: visitors do not need to download or install any software

To request a call-back, visitors complete a simple web form giving their name, telephone number, when they want to be called and any other information that you want to collect from them. When submitted, the request is automatically put into a queue in the Adaptive system. When the call-back is due, it is automatically presented to the next available user with the correct level of skill to handle it. If Adaptive CTI Professional is used with Adaptive Web Assist, then the user can dial the presented call-back by simply clicking the Dial button on the call-back dialog. The system can also trigger an Adaptive CTI screen-pop when the call-back is made.

To request a web chat, visitors complete a simple web form giving their name (or nickname) and any other information that you want to collect from them. When submitted, the request is instantly placed into a queue in the Adaptive system. As soon as the next user with the correct level of skill becomes available, the chat is automatically presented to that user. During a Web Assist chat, the user can push web pages to the visitor. Comprehensive spellcheck facilities enable the user to check their own text prior to sending it to the visitor. The user can also save typing time by inserting standard phrases into the chat with a single click. Visitors do not need to download or install any software onto their computer. All they need is their web browser.

NMS Web Assist Gallery

Your website visitor can request a web call-back by completing a simple form and clicking the submit button

When the call-back is due, it is presented to the next available staff member, and full details inserted into your company's CRM

Yous staff member enters text and sends it to the visitor, or the visitor is guided through pages with your staff member driving their browsing

Full details of every web call-back and a full transcript of every web chat are stored in a central database, which has extensive search facilities

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