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Avaya Aura
The Avaya Aura phone system (formerly known as Communication Manager) is Avaya's enterprise-level company phone system. The Communication Manager platform exemplifies scalability beyond all other options available in the Avaya product range., and the software provides user and system management functionality, intelligent call routing, application integration and extensibility, and enterprise communications networking. Together with Avaya Aura, the system exemplifies everything that unified communications can and should be, and is the next generation of Avaya call processing software.
... the world's most popular call centre solution, used by more than 90% of the FTSE 100 enterprises
Communication Manager is designed for large enterprise needs, especially companies with call centre and contact centre requirements. It is the world's most popular call centre solution. An open, scalable, and highly reliable telephony solution, Communications Manager effectively scales from less than 100 users to as many as 36,000 on a single system and to more than one million users on a single network. The system comes with every possible telephony feature that exists and will work effectively for any size business, being the only realistic Avaya solution for 500+ users. Communications Manager is modular, allowing you to build your ideal telephony solution, picking and choosing the applications and licenses as needed.
Avaya Aura
Avaya Aura
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Aura - Gallery
Avaya Communications Manager System Features
- Designed for large enterprise needs, especially companies with call centre and contact centre requirements. It is the world's most popular call centre system.
- Scalable to 36,000+ users across a global infrastructure
- 99.999% resiliency enabling your business to always communicate
- Huge selection of modular applications ranging from Mobility, to Contact Centre to Communication Enabled Business Processes CEBP:
- Contact Centre Express (CCE) enables businesses to better compete in the global market place with extensive, proven CTI and multi-channel capabilities that translate into real results for their contact centres
- Application Enablement Services (AES) provides an enhanced set of application programming interfaces, protocols and web services that exposes the functionality of AVAYA Communications Solutions to corporate application developers, 3rd party independent software vendors and system integrators
- Unified Communication Centre lets mobile, remote and office workers easily access important communications tools and information via any telephone using simple and intuitive speech commands
- Modular Messaging is a powerful IP and Standards-based voice and data messaging platform designed for single or multi-site global enterprises
- Avaya Customer Interaction Express is a comprehensive multi-channel communications suite designed for mid-sized businesses. CIE provides businesses with the ability to integrate voice, email, fax and SMS communications channels into a single Contact Centre Solution and manage the entire customer interaction lifecycle
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Address
Telefonix Voice & Data,
Unit 1 Bourne Mill Business Park
Guildford Road, Farnham
Surrey, GU99PS, England
Tel: +44 01252 333 888
Company Reg: 04351046