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Telephone System Addons

Tim Plus Call Logging	Tim Pro Call Logging	Rostrum Dialer	Tim Call Recording
WiFi IP DECT	On-Hold Music	Entry Phones	CRM Integration
Voicemail Pro	Phone Manager Pro	One-X Mobile	Customer Call Reporter
IP Office IVR	IP Office SIP	Auto Attendant	Contact Store

As companies grow, their communication needs move beyond solely requiring a line and phone. Telefonix Voice and Data install, integrate and maintain a full set of telephony addons.

All of this software is designed for the IP Office IP500, our most popular telephone system, which is ideal for 95% of companies and (currently) covers up to 384 extensions. Telefonix Voice & Data is one of the very few global companies where Avaya trials its software, and we'd be happy to answer any questions regarding the roadmap for these products - please sign up to our telecoms forums. For larger telephone systems such as the Mitel 3300 Phone System or the Avaya Communication Manager system there is other software, but their complexity is such that we recommend you book a demo to see these in action.

• WiFi & IP DECT - for office, factory & retail premises in which telephone contacts/users require freedom of movement
• On-Hold Music or Messaging - a cost effective way to retain customer calls and promote your products
• Entryphones - peace of mind and lower insurance premiums for the business owner
• CRM Integration - All our phone systems integrate with CRMs, from Microsoft to Sage to SAP and Maximiser to Salesforce. With integration, your staff will have popups when speaking to customers, with their latest mails etc. Essential for any company that takers their customer service seriously
• TIM Plus Call Logging - specifically caters for mid-range SMEs wanting a single, unified management interface for logging calls from more than one telephone system
• TIM Professional Call Logging - deservedly the market-leading call logging system in the UK, a call logger without limits at a fraction of the price of competitors
• NMS Adaptive Call Recording - a small call recording box connected between the phone lines and your telephone system
• TIM Call Recording - stereo call recording so that you can hear both parties independantly
• NMS Adaptive SMS - easy to use PC-based SMS broadcast package, a great way of keeping in touch with fieldbased staff or for such things as schools to give updates to parents
• NMS Adaptive SMS - designed to help your company do more business over the web by integrating callbacks, chats, page pushing (guiding web visitors to specific pages) and analytics
• Predictive Dialers - finds contacts who do answer the phone, so your people spend more time talking and less time listening to ring tone
• Progressive Dialers - retrieves the next call in the campaign and dials it for operators, using the telephone on their desk
• Voicemail Pro - an advanced voicemail client that enables, amongst other things, email to/from voicemail
• Phone Manager Pro - enables a wealth of extra call handling features
• One-X Mobile - delivers full office phone functionality to mobile devices, simply, flexibly, and securely
• Auto Attendant - designed to guide a caller through options ie press 1 for sales etc
• Compact Business Centre - entry-level IP Office management tool for small customer facing departments
• Compact Contact Centre - business toolset for any customer-focused midsize company
• Customer Call Reporter - track & measure staff customer service and agent productivity levels through a browser based interface
• Avaya Conference Centre - ideal blend of web conferencing tools to gain the most out of this emerging, low-cost medium

Telefonix Voice & Data Recommends:

Each company has different needs - rather than making any blanket recommendation, book one of our consultants to pop over to see you to go through the way that your company works, and what these addons will do for you.