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Telephone System Software

WiFi IP DECT	On-Hold Music	Entry Phones	CRM Integration
Voicemail Pro	Phone Manager Pro	One-X Mobile	Customer Call Reporter
IP Office IVR	IP Office SIP	Auto Attendant	Contact Store
CommsOffice Call Management	CommsOffice Professional Call Management	CommsOffice Enterprise Call Management	CommsOffice Voice Call Recording
Tim Plus Call Logging	Tim Pro Call Logging	NMS Call Recording	Tim Call Recording
NMS Desktop SMS	NMS Web Assist	Predictive Dialers	Progressive Dialers

Phone system software transforms the way that you use your system, enabling a wealth of extra features and customer service enhancements. Avaya and Mitel telephone systems both have a large variety of software that work intrinsically with the system. Almost every company employee will automatically find increased productivity from using these.

• Voicemail Pro - an advanced voicemail client that enables, amongst other things, email to/from voicemail
• Phone Manager Pro - enables a wealth of extra call handling features
• One-X Mobile - delivers full office phone functionality to mobile devices, simply, flexibly, and securely
• Auto Attendant - designed to guide a caller through options ie press 1 for sales etc
• Compact Business Centre - entry-level IP Office management tool for small customer facing departments
• Compact Contact Centre - business toolset for any customer-focused midsize company
• Customer Call Reporter - track & measure staff customer service and agent productivity levels through a browser based interface
• Avaya Conference Centre - ideal blend of web conferencing tools to gain the most out of this emerging, low-cost medium

All of this software is designed for the IP Office IP500, our most popular telephone system, which is ideal for 95% of companies and (currently) covers up to 272 extensions (due to rise to 384 in 2009 with IP Office Version 5). Telefonix Voice & Data is one of the very few global companies where Avaya trials its software, and we'd be happy to answer any questions regarding the roadmap for these products - please sign up to our telecoms forums. For larger telephone systems such as the Mitel 3300 Phone System or the Avaya Communication Manager system there is other software, but their complexity is such that we recommend you book a demo to see these in action.

Telefonix Voice & Data Recommends:

Avaya have offered its premium partners some great free trial offers on this software and we'd be delighted to set these up for you. As a company you have nothing to lose from a free trial and you'll be able to measure the productivity gains and ROI without any commitment on your part.