Avaya Telephone Systems
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Avaya Interactive Voice response
Avaya Interactive Voice Response is a tool that creates automated customised systems to meet individual business needs.
These systems allow callers to interact with business information remotely, allowing individuals access to reading email, account enquiry systems, automated ordering systems, ticket purchasing systems, PIN number checking and remote time sheet management.
Where Text-to-Speech participates in this system by providing the capability of accessing services such as email over the telephone, IVR essentially provides a voice to text service recognising spoken answers instead of just keyed entries.
IVR interacts solely with Voicemail Pro, and is not compatible with any other Voicemail applications.
Avaya Interactive Voice response Features
- Interactive Voice Response allows callers to access business information from anywhere in the world
- Essentially the Voice to Text service that works alongside Text to Speech
- Interacts solely with Voicemail Pro, not available with any other voicemail applications
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