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Avaya Call Centre

Avaya Call Centre is the enterprise package for Avaya Multivantage Express and Avaya Communications Manager platforms. It is the foundation for a customer service solution of the highest pedigree. Call centre is built upon automatic call distribution (ACD) technology and offers a suite of call routing solutions designed to help agents handle calls more effectively and boost the overall level of the call centre's productivity.

Avaya Call Centre supports both public and private SIP networking , as well as SIP agent telephones. Avaya Call Centre enables an end-to-end SIP architecture, bringing together gateways, self service, multi-site centres, and CTI applications, all at the service of the customer.

Avaya Call Centre 5.0

The latest release of this software, Call centre 5.0 builds upon traditional call centre capabilities, adding support for new technologies that lower costs and move customers further along the path to Intelligent Communications. With Call centre 5.0, Avaya offers SIP end-to-end, enabling reduced network service costs, service delivery costs, and even lower endpoint costs with a new value-priced SIP agent telephone. Call centre 5.0 combined with the Avaya Voice Portal, G860 Media Gateway, Interaction centre, and the new SIP Agent telephone deliver more affordable call centre solutions. The following enhancements are available when Call centre 5.0 is ordered on Communication Manager/SIP Enablement Services 5.0:

• SIP for Agents
• SIP endpoint monitor and control via CTI
• SIP from Service Providers for multi-site call centres
• SIP in the Enterprise for multi-site call centres
• SIP for Interoperability (G860 and Avaya Voice Portal)
• Support for Avaya IQ call centre reporting
• Support for the G450 gateway

• Avaya Call Centres Overview
   
  
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