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Avaya Compact Business Centre

Avaya IP Office compact business centre is the entry-level management tool for small customer facing departments, typically handling anywhere from 2 to 15 agents. Avaya IP Office compact business centre provides graphs on real-time and historical information (up to 31 days) for up to three call groups. It provides information on key performance indicators of the business - lost calls, trunks free, agents free and queuing time. Compact business centre's benefits include:

• Lower TCO - Provides small businesses with basic contact centre measurements produced in an easily understandable format.
• Standards Based - Data is output to a CSV file format that is used by Microsoft Excel. Customer can import format to other reporting applications.
• Ease of Use - CBC's real-time charts are presented in an easily understandable graphical format, all information is contained in one single view, perfect for the small business.

Avaya IP Office compact business centre shows a maximum of 4 real time graphs, in any of 6 different graph types e.g. bar, pie, etc. These real time graphs display statistics for either the entire system or any three departments/hunt groups.

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