Why Use Telefonix?
At Telefonix, we go further. Together with our partner company Systems Supported, we are a "one-stop shop" providing a single point of contact for our clients' technology needs, from Phone Systems to IT Support, from Cabling to Thin Client Services and Network Design.
Small Businesses Services
Businesses Relocation Services
Multisite Services
Growth Planning
Business Backups
Business Flexibility
CRM Integration
Business Mubility
Call Centre Solutions
About Telefonix
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June Offers
Nortel Phone Systems - 40% off RRP when migrating to IP500. Rebranded by BT, also known as BT Meridian, BT BCM & BT Norstar phone systems.
Siemens Phone Systems - 40% off RRP when migrating to IP500. Applies to HiPath 500, HiPath 2000, HiPath OpenOffice, HiPath 3300 & HiPath 3500.
Lucent InDEX Phone Systems - 35% off RRP when migrating to IP500. Also known as Avaya InDEX system.
IP Office Phone Systems - 30% off RRP when upgrading to IP500. Applies to IP400, IP403, IP406 & IP 412 systems.
Call Centre and Contact Centre Solutions
Avaya is the world's best-selling call centre solution. But you probably didn't know that there are many ways to transform your call centre to gain even more efficiencies. We're here to help.
Many companies are adding more channels of contact to create an enhanced experience with high customer satisfaction. Market research indicates that the new standard for contact centres is a combination of phone, email, self service, and web. If your contact centre is running separate call-handling groups (customer service and collections, for example), then by merging these two groups you can take advantage of the economies of bigger contact centres. You can continue to have call handling groups logically separated, but with the ability for available agents in one area to handle overflow in the other area.
Implementing an IP contact centre with an Avaya Business Telephone System can help make your operation more scalable, which means you can enlarge without costly build-outs or investments in your plant. Instead, you can utilize and manage remote agents through your IP infrastructure as if they were physically in your office.
You can also benefit from improved agent occupancy with an Avaya Business Telephone System by blending work into your contact-handling queue. A classic example of blending is mixing outbound telemarketing into an inbound sales or service queue. In this case, you make use of agent idle time time agents spend waiting for incoming calls to do your outbound work. As a result, your agents are busier (more occupied) overall. Should inbound volumes increase or spike, your agents can stop making outbound calls while they handle inbound calls. Other types of work such as email and chat can be blended in as well.
Provide your agents with tools to maximize their efficiency. By providing screen pops of relevant information, an easy-to-use agent desktop, perhaps softphone, and the ability to access experts for the tough questions, you can increase the number of one-call resolutions and customer satisfaction. And, you decrease the overall volume of calls to your contact centre.
Talk to us today - we have years of experience at ensuring that your staff have the right information and systems so that they can deal with your customers efficiently with an Avaya Business Telephone System.
IP Office Call Centres - SMB
IP Office Compact Business Centre
IP Office Compact Business Center is an entry-level Avaya call centre software for small customer facing departments, typically handling anywhere from 2 to 15 agents.
IP Office Compact Call Centre
IP Office Compact Contact Center is a modular Avaya call centre package catering for call centre sizes from 2 to 75 agents. It handles much of the functionality of both a call centre and a contact centre.
IP Office Call Centre Software
External software that works in IP Office call centres includes the following, all from Avaya's devconnect programme:
Avaya Contact Centre Express - Midmarket
Avaya Contact Center Express (CCE) is a solution that addresses midsize market multi-channel call centre needs.
ACM Call Centre - Enterprise
Call Center is the enterprise-level software operating on both the Avaya MultiVantage Express and Avaya Communications Manager platforms. It is the "best of breed" Avaya call centre package used by the largest corporations in the world, with every call centre feature imaginable.
View our Avaya Call Centre Overview
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