Avaya Phone Systems
Avaya Phone Systems
Avaya IP Office Phone System
Avaya IP 500 Phone System
Avaya IP 412 Office Phone System
Avaya IP Office IP 406 Phone System
Avaya IP Office SOE Phone System
Avaya One-X Telephone System
Avaya Multivantage Express System
Avaya Communications Manager
Avaya Lucent Argent
Avaya Lucent INDeX Offer
Avaya Lucent Definity
Mitel Phone Systems
Mitel Phone Systems
Mitel 3300 ICP
Nortel Phone Systems
Nortel Phone Systems
BT Meridian Phone Systems
Norstar Phone Systems
BCM Phone Systems
May Offers
Nortel Phone Systems - 40% off RRP when migrating to IP500. Rebranded by BT, also known as BT Meridian, BT BCM & BT Norstar phone systems.
Siemens Phone Systems - 40% off RRP when migrating to IP500. Applies to HiPath 500, HiPath 2000, HiPath OpenOffice, HiPath 3300 & HiPath 3500.
Lucent InDEX Phone Systems - 35% off RRP when migrating to IP500. Also known as Avaya InDEX system.
IP Office Phone Systems - 30% off RRP when upgrading to IP500. Applies to IP400, IP403, IP406 & IP 412 systems.
NMS Adaptive Progressive Dialler
With the NMS Adaptive Progressive Dialler, campaigns can be set up in minutes using a very easy-to-use campaign editor. The Adaptive Campaign Editor makes it simple to import call lists and set call outcome codes and dialling parameters. If combined with Adaptive CTI, you can also assign screen-pops, to activate as each outbound call is dialled.
Using the NMS Adaptive Progressive Dialler
When a user becomes available, the NMS Adaptive Progressive Dialler retrieves the next call in the campaign and dials it for them, using the telephone on their desk. The computer shows the user a campaign call dialog, giving information about the call and the recipient. At any time during the call, the user can select a call outcome code. The user can also choose to reschedule the call for another time and date.
When the call has finished, the NMS Adaptive Progressive Dialler gives the user time to do any post-call work (or wrap-up) before making the next call. If the user wants to take a break, they can use a simple make this my last call feature and the Adaptive Progressive Dialler will mark them as unavailable until they are ready for more work.
The NMS Adaptive Progressive Dialler records the time a user spends unavailable, so that you can easily create a report showing how much time users spent unavailable and how much talking to customers. The Adaptive Progressive Dialler makes the process of outbound calling much easier for users than manually working through a list of calls. Users prefer this easy way of working, which makes them happier in their work. It also lets them work faster and more accurately, which means greater productivity! Using the Adaptive Progressive Dialler can double the number of calls made per user.
Why Use NMS Adaptive Progressive Dialler
- Increase the productivity of people who make outbound telephone calls.
- Any company that has two or more people making over a hundred calls per day will benefit from using the Adaptive Progressive Dialler.
- The Adaptive Progressive Dialler is ideal for all kinds of outbound campaigns, from small, informal teams right through to large-scale outbound call centres and dedicated call centre agencies.
- Any user of a CRM package such as ACT!, GoldMine and Maximizer will benefit from using the Adaptive Progressive Dialler.
- The Adaptive Progressive Dialler is used for telesales, appointment setting, credit collection, order processing, progress chasing, customer service, etc.
- Progressive dialling can double the number of effective calls that each outbound user can make per hour.
- Increased productivity leads to better profitability.
- Better management reporting leads to better staff management.
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