Avaya Telephone Systems
Avaya Telephone Systems
Avaya IP Office Telephone Systems
Avaya IP 500 Telephone System
Avaya IP 412 Office Telephone System
Avaya IP 406 Telephone System
Avaya IP Office SOE Telephone System
Avaya One-X Telephone System
Avaya Multivantage Express System
Avaya Communications Manager
Avaya Index
Avaya Definity
Avaya Call Centre
Avaya Call Centre software for the Avaya IP Office Phone system platform works with all past and present systems, including the ip403, ip406, ip500, ip412 telephone switches.
Call Centre handling of basic requirements comes standard with Avaya IP Office. These applications include Automatic Call Distribution (ACD), Call Queueing, and the capability of agents to log on and select the groups that they service. Call Centre View (CCV) provides supervisors with the combination of real time service monitoring and resource management.
CCV contains 18 real time screens showing all aspects of Contact Centre activity - CCV Supervisory Screens:
Avaya Call Centre Features
- Alarm Handling
- BLF Details
- Extension Activity
- Callback Request
- Trunk Related Screens
- Trunk Group Monitor
- Trunk Group Details
- Real Time Status
- Group Status (Percentage)
- Individual Trunk Details
- Agent and Queue Based Screens
- Group Monitor
- Agent Group Details
- Real Time Status
- Group Status (Percentage)
- Individual Agent Details
- Percentage Time in State
- Individual Group Details
- Queue Monitor
- Individual DDI/DID Details
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