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Avaya IP Office 4.2 Release
According to the research, it costs 5 times as much to bring in a new customer than to keep an existing one. Now is time to ensure loyalty with your customers through using the 'back to basics' of customer service. It is a chore for customers to have to find another company to meet the needs that presently you fulfill. Customers want to be loyal. So, why do they leave? They leave because of a lack of attention to customer service and poor communications.
At Telefonix, the Avaya experts, we're excited about the recent release of IP Office, which makes it easy for small and midsize businesses to improve their customer service with the most up-to-date "unified communications" vendor in the marketplace. Unified Communications, the idea that all sources of communications are accessible through all devices anytime, anywhere, is the future of business, and it is only a matter of time before every company adopts this approach.
The latest release of IP Office offers Avaya one-X Mobile Client for Small Business and Mobile Call Control, a software tool designed to give traveling employees exactly the same communications capabilities that are available in the office. This means it is perfectly possible for clients to call you on your office work number and to be routed seamlessly and invisibly to your blackberry or mobile, ensuring the best customer service and communications available!
A new Unified Messaging Service offers synchronization and efficient management of voicemail messages through web browser interface, so instead of managing one set of messages on your mobile, a different set on your office phone AND yet another group via your inbox, everything can now be managed through your inbox alone!
On top of that, IP Office 4.2 now supports 4 Message-On-Hold sources, customized by department and within organisations. With professional messages on hold, you not only inform your callers about your services, you also give them an assurance of your quality and competitive advantages. A professional on hold message at your office will help increase the number of inquiries regarding special offers or incentives while also instigating questions based on the information that you had them hear whilst they were on hold.
We've all heard about the recession. The companies that thrive will be companies that can differentiate themselves by giving themselves business advantages that other companies do not have. With your competitors losing clients due to poor customer service and communications, investment in an efficient, up-to-date telephone and telecommunications network is something that'll soon pay for itself.
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