Phone System Support - Gold

Telefonix Voice & Data offer full maintenance services on all the systems in our portfolio, including one year's complementary support when you initially purchase your new Avaya or Mitel telephone system through us.

Four levels of cover are available to our customers and all our maintenance calls are carried out by our own in-house Avaya and Mitel trained and qualified engineers. If you are not already one of our customers, why not ask us to give you a free quotation for your annual maintenance. Our rates are extremely competitive and we pride ourselves on the standard of service we are able to deliver.

As part of your purchase of a telephone system from Telefonix Voice & Data, we include a one year bronze phone system support contract.

Gold Phone System Support

The Gold package from Telefonix Voice & Data comprises:

• Hardware fault resolution
• Software fault resolution
• All parts & labour covered
• System failures & severe faults - 2 hr resolution time
• Major faults - 4 hr resolution time
• Minor faults - 8 hr resolution time
• Unlimited user adds, moves & changes
• Unlimited software updates
• Voicemail changes
• Auto attendant changes
• Other provider liaison
• Dedicated tier 3 technical assistance
• Annual health check
• 2 hr refresher training
• Account manager review
• Discount on additional sales
• Account manager review after 6 months
• Discounted Telefonix Voice & Data line/call charges or free minutes
• Working hours covered are 7am till 10pm Mon - Fri (excluding Bank Holidays), Saturdays 9am - 5pm
• Remote Support Charge - £50.00
• First Hour On Site - £125.00
• Each Hour Thereafter - £90
• Half Day Booked Engineer - £275
• Full Day Booked Engineer - £500
• Telephony Consultant - £700
• All prices subject to VAT at prevailing rate

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