IP Office Screenpop

The Telefonix IP Office Screenpop is an application on your PC or laptop which instantly pops up information from your customer database about your caller as and when they call you. You can decide which information to show; it works with any customer database system (CRM) from business packages such as SAP, Salesforce & Sugar CRM to simple access databases, and at a price less than one tenth of other similar products!

Armed with the Telefonix IP Office Screenpop, your staff will not have to open and navigate through an application at the same time as answering the call - this is done automatically. It means that your customer service, helpdesk or sales people can instantly have a view of the most recent contacts & discussions with the customer, with the field open for them to take notes in and save it straight back to the system!

Telefonix phone system bundles contain a number of free IP Office screenpop licenses, the number of which depends on the size of the bundle purchased. Contact a solutions consultant on 01252 333888 for more details.

IP Office Dialer

The Telefonix IP Office Dialer is a standalone application on your computer which allows you to dial any telephone number inside any application merely by pressing F11. The Telefonix IP Office dialer is an application much like the dialer used in professional call centres, which can give productivity gains of as much as 50%. Great for telemarketing campaigns and customer service agents.

In contrast to other CTI (computer-telephony integration) software which comes as part of a large expensive package, the Telefonix Screenpop and Telefonix Dialer are standalone products. CTI is used in professional call centres and typically comes at a £20,000 minimum price cost. The Telefonix Screenpop is the first SMB-priced CTI package priced at only £995 for 10 users (+ 1 day’s installation time).

Compatibility

Both the Telefonix IP Office Screenpop and the Telefonix IP Office Dialer are compatible with any CRM product, even custom-built databases! You don’t even have to be using a packaged database product - this will work with a simple Microsoft Access application as well! To book a demo, call 01252 333888 today. Please note - there maybe complications with older versions of CRMS, however we would be happy to arrange a trial for you.

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