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Most Avaya digital and IP phones keep a record of calls made and received, including unanswered calls. The method of operation varies according to the phone type but in all cases the call records can be used for return calls. The IP Office Phone Manager application maintains a call history record of the users last 100 calls. The application must be running to record call history. Phone Manager Lite can display call history for all calls and missed calls only. Phone Manager Pro can display call histories for all calls, missed calls, inbound calls and outbound calls. Entries in the call history can be used for return calls, sorted and added to the Phone Managers local directory or speed dials.

Avaya IP Office Phone System Features List