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Call Transfer on Avaya phone systems allow another party to be placed on hold and transferred to another destinationv number. If the phone is put down before the destination has answered, the original caller will be automatically transferred. This is called a Blind Transfer. A transferee can alternatively wait for the destination to be answered before hanging up to complete the transfer. This is called a Supervised Transfer. There is no differentiation between internal and external calls (other than ringing sequence) so it is just as easy to transfer a call to extension 201 as to a mobile/cellular telephone.

Avaya IP Office Phone System Features List