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With call waiting, if a user is busy on a call they can chose to have another call wait for them until they become free. The user will be made aware that a call that is waiting for them by a call waiting tone and, by using Phone Manager, they will receive additional information to assist them to decide which conversation they wish to continue with.

Avaya phone systems provide various options. The user may:

• Ignore the Call Waiting
• Disable Call Waiting for the duration of this call.
• Clear the current call and pickup the waiting call
• Place the current call on hold and pick up the waiting call.
• Suspend the current call into the specified park slot and pick up the waiting call.
• Pass the call to voicemail.
• Send all calls to voicemail

Avaya IP Office Phone System Features List