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Call parking is an alternative to placing a call on hold with Avaya phone systems. A call can be parked in the system to be picked by another user. The call park facility is available through the user's telephone, Phone Manager, Windows Operator Console and Busy Lamp Field applications. In default there are four system park areas identified by Park IDs 1, 2, 3 or 4 which can be accessed from any extension. Additionally users can create their own personal or group Park IDs. Consequently, an unlimited number of parked slots can be set up for a specific user, for a department or for the entire organization. After a period the parked call is re-presented to the extension that originally parked the call.

Avaya IP Office Phone System Features List