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Account Codes allow Avaya phone systems to track calls. For example, a solicitor' office may wish to record the amount of time spent on calls to a client. Each client is given an Account Code and that code is used when making a call. This Account Code is then recorded with the call information in the call logger.

Incoming calls from the client can be assigned Account Codes automatically using the CLI/ANI, via Phone Manager or a digital/IP display terminal. To ensure that every call to this client is recorded a user can be forced to use an account code when making an external call. In our most popular model, the IP500 phone system, account codes can be either forced or voluntary but must be pre-registered within the IP Office system.

This is useful for accountants and other businesses that require client-based billing and allows you to pull off itemised lists of the time spent dealing with a client or client-related issues.

Avaya IP Office Phone System Features List