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• Case Studies

IP Office has access to a wealth of call centre features. From agent features to the ability to have multiple people in groups answering the same calls with realtime stats. This leads to both less call losses, and the ability to effectively answer your calls. there are three main products:

View our Avaya Call Centre Overview

• Compact Call Centre (ccc). This is a true call centre operation with realtime stats and agent features.
• Scaling from 5 to 75 agents, Avaya's Compact Contact Center (CCC) is a pre-packaged suite of four modules which runs as a client/server application on a Windows NT4 or 2000 Professional platform.
• The Avaya compact contact centre management toolset includes real time information view, management by exception and historical reports for any aspect of the contact centre.
• Avaya Compact Contact Centre archives all call centre interactions, both telephony and multimedia, to a central database.
• This program allows up to 20 separate Report Viewers within the contact centre, and scheduled delivery of all historical reports to anyone via email or network printers.
• Small Business Compact Centre is a new version of Compact Contact Centre, catering for 75-150 users. It works through web applications across multiple sites.
• Avaya Compact Business Centre is a simplified call centre solution coming in at approx 1/10th of the cost.

Avaya IP Office Phone System Features List