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Mitel Silent Monitor allows a supervisor to listen to an agent's telephone conversation, with or without the agent's knowledge.

The supervisor can monitor an individual agent or a group of agents (hunt group). This feature uses a conference circuit, providing the supervisor with a one-way audio path into the conversation. The monitor acts like any normal conference except the supervisor's transmit path is not connected, thus preventing the agent or the customer from hearing the supervisor.

A Silent Monitor can be performed on two-party conversations or conferences. Supervisors may also tape a particular agent's conversations.

January 2012: Telefonix Voice & Date and Mitel have parted company, and we no longer carry the Mitel telephone system, deepening our specialisation in Avaya IP500 instead. This leaves us, however, in an excellent position to compare the Mitel 3300 phone system and the Avaya IP Office phone system: please contact us using the web or on 01252 333888 if you wish to discuss these phone systems.

Mitel 3300 Phone System A-Z