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Call queuing allows calls to a Hunt Group to be held in a queue when all extensions in the group extension List are busy. When an extension becomes free the queued call is then presented. The definition of queued calls now includes ringing calls and calls waiting to be presented for ringing. The queue limit can be set to control the maximum number of calls to wait against a hunt group. While queuing, if Voicemail is operational, the caller will be played the announcements for this Hunt Group.

Avaya IP Office Phone System Features List

New! Have you seen our new Avaya IP Office Phone System site at http://officephonesystem.co.uk? Every IP Office Phone System feature has been updated there, and it also includes all the latest information about Avaya IP Office Release 9, out September 2013.