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The Avaya dial ahead facility enables a user, when connected to a call, to establish the status of another extension without having to place the original caller on hold. The user can see whether the extension is free, busy, unobtainable or on divert (the divert destination is also shown). Dial ahead enables a user/operator to try several extensions very swiftly without interrupting the call and to then inform the caller in advance as to where they are being transferred to.

Avaya IP Office Phone System Features List

New! Have you seen our new Avaya IP Office Phone System site at http://officephonesystem.co.uk? Every IP Office Phone System feature has been updated there, and it also includes all the latest information about Avaya IP Office Release 9, out September 2013.