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Queuing allows calls to a Hunt Group to be held in a queue when all extensions in the Extension List are busy. When an extension becomes free the queued call is then presented. Whilst queuing, if Voicemail is operational, the caller will be played the Queue messages for this Hunt Group.

Queuing a Transferred Call to a Busy Extension - When transferring a call, if the destination extension is busy and the caller wants to hold for that person, the call can be queued against the extension until the extension is free. The transferee is no longer involved in the call.

Avaya IP Office Phone System Features List

New! Have you seen our new Avaya IP Office Phone System site at http://officephonesystem.co.uk? Every IP Office Phone System feature has been updated there, and it also includes all the latest information about Avaya IP Office Release 9, out September 2013.