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• Case Studies

IP Office provides big business benefits and enhanced productivity for small and mid-size businesses with a full complement of sophisticated applications. IP Office provides free-of-charge applications, including Phone Manager Lite and CTI interfaces. These free-of-charge applications can be upgraded to provide enhanced functionality through the purchase of license keys.

Operator SoftConsole

A graphical User Interface (GUI) for attendants on their PC desktop for call handling. Works with a telephone and is an easy way to learn and use sophisticated tools in a comfortable environment.

Phone Manager

A powerful desktop application for the IP Office, available in Lite, Pro, and PC Softphone versions to allow you to control and manage phone calls from your Windows desktop.

Open CTI interfaces

IP Office has a built in TAPI server that integrates easily with popular contact management applications such as Outlook, ACT!, GoldMine and Maximizer. Sophisticated custom applications can be rapidly developed and deployed with our full software development kit.

Voicemail

Callers can always be answered with a personal voicemail greeting before a message is taken and message notification set. Messages can be shared (forwarded) with colleagues and retrieved by any phone capable of tone dialing. When used with Phone Manager Pro, the PC can be used to control message playback.

Integrated Messaging

Voice messages can be can be copied into email messages and delivered into the email system. IP Office uses SMTP or MAPI to deliver a copy of the voice message. The Unified Messaging Service within VoiceMail Pro provides a higher level of integration to synchronize both voicemail and email inboxes.

Auto-Attendant

Simplify service for administrators with this easy-to-use feature with the ability to construct customized automated services allowing callers to efficiently navigate the system, and reach the right person, without the assistance of an operator. Available with VoiceMail Pro and with Embedded Voicemail for IP500, IP406 V2 and Small Office Edition.

Interactive Voice Response (IVR) and Text to Speech

Create automated customized systems allowing callers to interact with business information, for example, reading email, account enquiry systems, automated ordering systems, ticket purchasing systems, PIN number checking, remote time sheet management, etc. Enhance theses systems by using Text To Speech to read information back to callers.

Queue Manager and Campaign Manager

Powerful voice and IVR applications for the Contact Center that facilitate agent and traffic management for better productivity and customer service.

Compact Business Center

Report on overall system performance and basic call center functionality for up to three workgroups with quality of service reports, selected group reports, simple installation, and more.

Compact Contact Center

This is the IP Office Contact Center option, with a full customer management toolset including real time agent, system, group management, standard and custom reporting. It provides real time tracking and analysis, options for agent connection, and remote agent support and wallboards for installations of up to 75 agents.

Avaya IP Office Phone System Features List

New! Have you seen our new Avaya IP Office Phone System site at http://officephonesystem.co.uk? Every IP Office Phone System feature has been updated there, and it also includes all the latest information about Avaya IP Office Release 9, out September 2013.